How will your company handle the loss of job knowledge when your experienced older employees retire?
Companies are bracing for an unprecedented challenge: losing invaluable company assets – their most experienced and knowledgeable employees – to retirement and other workforce demographic changes. As the Baby Boomers reach retirement age en masse, public and private organizations are scrambling to plan for the impact, retain as much knowledge and technical skill as possible, and transfer this data to other workers. In certain industries, the situation is reaching crisis proportions. For example, several major utilities will be losing up to 50% of their workforce in the next five years.
Companies face typical challenges in capturing critical knowledge:
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Managing the overwhelming volume of information that must be captured
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Only 30%-50% of knowledge is typically captured without expert help
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Capturing correct knowledge vs. capturing incorrect knowledge
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How to prioritize what knowledge must be captured before it leaves the organization, or creates a risk.
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Workers are too busy to transmit their skills and knowledge
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Procedures lack uniformity, leading to inconsistent knowledge transfer
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Workers find it extremely difficult to write their own skills inventory
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How Should You Approach Knowledge Management
Knowledge management is actually composed of two very distinct components:
1) knowledge capture and 2) knowledge transfer, both of which require very different methods. Interliance has a proven, scientific process for identifying the critical areas to capture knowledge in an organization, effectively capturing this intellectual capital in a usable format, and transferring this knowledge to the next generation of leaders and technical specialists.
Emphasis is placed on capturing and disseminating knowledge that adds value to the business, and isn’t done just for the sake of capturing knowledge. Another key aspect of our approach is standardizing knowledge into processes and procedures, so that the right knowledge is captured and transmitted organization-wide.
Converting Complex Technical Data into Usable Knowledge
Interliance has a foundation in education and training. We know how to take complex technical data and convert it into effective tools to enhance organizational success. We also have the capability to integrate the quality of information with IT and web technology to ensure search-ability, functionality, document control, and administration.
Our team consists of technical experts who can “hit the ground running.” We understand the pressures and time constraints that your employees operate under. We bring an experienced team of professionals who know how to effectively capture and transfer your organization’s invaluable knowledge resources, without adding to your staff’s stress level or asking them to do all the work.
Flexible, Scalable Services to Fit Any Company's Needs
Interliance’s knowledge management services are scalable and can be adapted to any organization’s needs and requirements. Some clients need only a knowledge capture format, style guide, and training for in-house efforts, while other clients prefer organization-wide solutions.
Interliance understands that technical skills are perishable and that a corporate knowledge bank has to be kept up-to-date. Knowledge capture and transfer strategies are established with the goal of transferring to our clients the tools and skills to maintain the information on an ongoing basis, keeping their program current and adaptable to the changing needs of the organization.
