BACKGROUND:

  •  The utility operated a large power system operations group with over 100 employees and numerous mission-critical function

  • Interliance was asked to achieve the utility company’s goals by optimizing the power systems operations processes to eliminate waste and costly errors

RESULTS:

24
Reduction in Department Operating Cost
60
Annual Savings ($M) from Error Reduction
150
Increase in Constituency Satisfaction Ratings

OUR PROCESS:

We applied our systematic approach to process optimization to help the utility company identify costly failure points and inefficiencies throughout their process and guided the department through every step of implementation